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Aneta Koreba
Written by Aneta Koreba

How to import data from Intercom

We've prepared a dedicated importer for Intercom. It will make switching apps effortless.


Important note

Please note, that this option may be blocked/changed due to the fact this is third-party integration. The integration is not dependent only on User.com. If you have any problems, please contact User.com Customer Support via chat.

Step 1. Getting the Intercom Access Token

If you want to get a full list of all the contacts in your Intercom account, you need to apply for their advanced 'Access Token'. You can do this by following these instructions.

You will be asked to provide a reason why you need this token. Only then will the Intercom team provide it.

The 'App ID' can be found in the URL link, as shown below:

Step 2. Importing contacts

Once you have the right 'Access Token' and 'App ID', go to "Settings" -> "Importers" -> "Intercom".

This is where you enter the Intercom Access Token and your Intercom App ID. Once you click "Save changes", User.com will begin importing the data.

Step 3. Watch your data being uploaded

When you click "Save Changes" and "Import data", User.com will begin downloading contacts from Intercom. You will see a panel with the number of tasks started and finished. Bear in mind that Intercom limits the number of API calls to 500 per minute. It means that if your contact base is larger than one thousand users, it might take a while before all contacts are in place.

What data can I import?

  • All user data
  • All lead data
  • User attributes
  • User tags
  • User notes
  • Contacts*
  • Conversations**

* only if a user/lead has filled in the email address field

** only if the account used to import data has the required privileges

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