How to send an SMS to a single user
Send SMS in User.com
Introduction
With Call Center module that is a part of User.com, you can use the most effective way of communication: calling and receiving calls. You can schedule, record, and analyze both mass and individual calling campaigns or prepare scripts for your agents to follow in mass calling campaigns. You can also automate sending text messages.
You can send SMS either as part of an SMS campaign or to a specific user. Here, we will cover how to create an SMS message for a single user.
Before you start
Make sure you have set up your Call Center correctly. If you didn't, read the article Setting the module Call Center first.
Note: Remember that the phone numbers of your users need to be set up according to E.164 format. More about it here. You can only send SMS to the USA or Canada from a local number.
Step-by-step guide
1. To send SMS to a specific user, go to the user's profile and click Call center -> New Sms as on the screenshot below:
2. You will see a new window. There, you can edit the text message that will be sent to that user. In Author Phone Number, select the desired phone number and click Save.
