Learn about Call Center pricing in User.com
With User.com, you can use the most effective means of communication: call and receive calls straight from our app as well as automate sending text messages. You can schedule, record, and analyze both mass and single-recipient calling campaigns or prepare scripts for your agents to follow.
User.com lets you make phone calls and send SMS thanks to integration with Twilio. We do it automatically for you; all you need to do is buy a number, as explained in this article.
Have in mind that "Call Centre" is not available during your free trial, and you need to add a credit card to be able to make phone calls.
The fees are charged by Twilio, and we add +50% commission for User.com (both for outgoing and incoming SMS messages). For information on Twilio pricing options, check those links:
- Voice pricing: https://www.twilio.com/voice/pricing/us
- SMS pricing: https://www.twilio.com/sms/pricing/us
Remember to pick the correct country.
Note: You won't be able to send the SMS campaign if you don't have call centre budget in amount of number of recipients * $0.05 - so for example if you want to send a campaign to 2k users, you need to have in your budget at least 2 000 * $0.05, which equals to 100 USD.
Note 2: When call centre budget drops below 0, we will make a payment to top it up to 50 USD, so if an app has -1 USD in their budget we will charge them 51 USD.