WhatsApp User.com integration
Launch personalized, automated WhatsApp campaigns directly from User.com to boost engagement and streamline communication.
Integrating WhatsApp with User.com enables you to manage messaging campaigns, automate workflows, and track user interactions—all from one centralized platform.
What WhatsApp User.com Integration Includes
With the WhatsApp integration in User.com, you can launch and manage personalized WhatsApp Campaigns directly from your dashboard - no need to switch platforms. This powerful connection allows you to reach users instantly on one of the world’s most popular messaging apps, using both templates created within User.com and those prepared in Meta’s official Template Manager. Combined with User.com’s automation features, you can trigger timely, targeted messages based on user behavior, lead status, or CRM updates. It’s a seamless way to boost engagement, drive conversions, and provide real-time support right where your audience is most active.
To summarize, the integration includes:
Creation of simple and automated campaigns
Tracking basic statistics about the deliveries
Integrated templates list
Dedicated events on user's timeline
"WhatsApp action" trigger and "Send a WhatsApp campaign" action module in automations
Dedicated unsubscribe attribute
How to Connect WhatsApp Account to User.com
NOTE! Although the integration workflow allows you to create new WhatsApp accounts, it is strongly recommended to set up all WhatsApp accounts via Meta Business Manager first, then return to User.com to complete the integration.
Follow these simple steps:
Navigate to Settings > Setup&Integrations section.
Find the WhatsApp icon and click on it.
Get familiar with the introduction and go with "Continue with Meta" option.
A new tab will be automatically opened. There you need to log in to the Meta account that should be connected with the User.com application.
Fill the form with the business information and choose the "Business portfolio"(Meta account).
On the next step you need to select the "WhatsApp Business Account" and the "WhatsApp Business Profile" that will be used for the campaigns in User.com.
Confirm the details and finish the connection process.
Now you will be redirected back to User.com application. There you will see the WhatsApp account details.
Now you need to register the account. Please click on "Register" button.
Fill the form with the unique pin code from the WhatsApp Manager application. If you never created a pin before, you can type any unique 6-digit code to create one.
Once you confirm the pin, you will see the confirmation in User.com
The account is connected. Now you can use it for the campaigns.
Feel free to create the campaigns for your WhatsApp account for one-time delivery or use them inside the automation flows.
Related Articles
Module guide: WhatsApp action trigger
Module guide: Send a WhatsApp campaign action