CM.com - User.com integration
Send SMS campaigns via CM.com directly from your User.com workspace.
CM.com is one of the supported SMS providers in User.com. This integration allows you to send both single and automated SMS campaigns using a number registered with CM.com. The setup requires a one-time configuration handled with the help of the User.com support team or your dedicated Customer Success Manager.
What the CM.com Integration Includes
Once configured, the integration allows you to:
Send SMS campaigns from User.com using CM.com infrastructure.
Use both manual (single) and automated campaigns in your workflows.
Track key delivery and click metrics directly within your User.com app.
How to Connect CM.com with User.com
To enable CM.com as your SMS provider, please follow these steps:
Get a phone number from CM.com
Generate credentials in CM.com SMS Sender Panel:
Sender name
API key
Phone number
Contact User.com support and provide a specialist with the details from step 2.
Wait for confirmation of the account activation.
Once approved, you’ll be notified that your sender is ready for use.
NOTE! Configuration of the “STOP SMS” (opt-out) feature is a separate process. It requires a dedicated configuration. Check the info here.
Sender & Phone Number Requirements
Sender
To comply with CM.com and User.com standards, make sure your sender name meets these conditions:
Max length: 11 characters
Unique name per application (the same sender name cannot be assigned to more than one application)
Prohibited for sender names:
Offensive language
Bank names
Company names not associated with your business
The requesting person is responsible for ensuring the sender name complies with these requirements.
Phone number
Supported phone number formats (where CC is the country code):
+CCPHONENUMBER (preferred)
00CCPHONENUMBER
No other phone number formats are supported.
How to Send an SMS Campaign
Once CM.com is integrated:
Go to Campaigns > SMS > Create new.
Choose either a single campaign or automated campaign type.
The campaign creation process is the same as with any other SMS provider in User.com.
For more details please check this article.
CM.com SMS Campaigns Stats
In Campaigns > SMS section you ca find all basic stats about the SMS campaigns. They include:
Recipient count
Sent count
Delivered percentage
Click percentage
If you open the campaign profile, you can find more details about these parameters along with the:
Delivery logs
Link clicks
Link statistics
More extended analytics you can get directly in the CM.com panel:
Log in to your CM.com dashboard.
Click the menu icon (left of your avatar).
Choose "Message Insights".
Filter by: sender name and/or custom date range.