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Agata Jędrzejczyk
Written by Agata Jędrzejczyk

How to create SMS campaigns

Read an overview of two possible ways to send sms messages


Introduction

With Call Center module that is a part of User.com, you can use the most effective way of communication: calling and receiving calls. You can schedule, record, and analyze both mass and individual calling campaigns or prepare scripts for your agents to follow in mass calling campaigns. You can also automate sending text messages.

You can send SMS either as part of an SMS campaign or to a specific user

Before you start

Make sure you have set up your Call Center correctly. If you didn't, read the article Setting the module Call Center first.

Note: Remember that the phone numbers of your users need to be set up according to the E.164 format. More about it here.

Sending SMS campaigns by Automation

1. Go to Campaigns -> SMS and click Create new.

2. Give your campaign a name; choose the option For automation ,and click Next.3. In the next window, click on Add SMS message and you will see the window shown below. Fill in the fields as described below:

  • Name - the name of your message in the User.com app; not visible to recipients
  • Body - the main text of your SMS: what is sent to your recipients

Here, you can also use previously created messages. Click Save.4. If you want, you can add a second message to create an A/B test. When you're done adding messages, click Next.

5. Last, pick from which phone number you want to send this campaign. Then you can either Save as a draft (so you’ll be able to edit it later on) or Save as active so you will be able to use it in Automations straight away.

Send a campaign to specific users

  1. Go to Campaigns- -> SMS and click Create new.
  2. Give your campaign a name, choose the option Simple ,and then click Next.
  3. In the next window, click on Add SMS message and you'll see the window shown below. Fill in the fields as below:
  • Name - the name of your message in the User.com app; not visible to recipients
  • Body - the main text of your SMS: what is sent to your recipients

Here, you can also use previously created messages. 4. If you want, you can add a second message to create an A/B test. When you're done adding messages, click Next.

5. In the next step, select your recipient or recipients. Remember that the SMS campaign will only be sent to those users whose phone numbers you have. You can use Filters, shown with an arrow:6. In the last step, decide from which phone number you want to send this campaign. You can pick the option Send immediately or Scheduled date.

Then, pick either Save as a draft (so you’ll be able to edit it later) or Save as active.

SMS Campaign statistics

If you want to review campaign statistics, simply click on the appropriate phone campaign name.

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