Enhancing Security in User.com: Access Management Best Practices

In today's digital landscape, security isn't just a feature—it's a necessity. User.com places the highest priority on security concerns, recognizing that application access management is a critical component of your infrastructure. We encourage clients to manage access thoughtfully and responsibly using our comprehensive suite of security tools.

Core Authentication Mechanisms

User.com offers multiple secure authentication methods to suit your organization's specific needs:

Google/Microsoft Account Authentication

• Leverage your existing Google or Microsoft security infrastructure

• Access management is handled at the administrator level of your Google/Microsoft account

• Benefit from your organization's pre-configured authorization methods and policies

Email and Password Login

• Enhanced with mandatory email verification

• Requires users to enter a verification code sent to their email address

• Adds an additional layer of security by confirming email access

Smartphone-Based 2FA

• Compatible with standard authenticator apps (like Google Authenticator)

• Provides time-based verification codes

• Significantly reduces the risk of unauthorized access even if credentials are compromised

Advanced Security for Enterprise Clients: IP Restrictions

For organizations with heightened security requirements, particularly enterprise clients, User.com offers IP restriction capabilities—a powerful tool to control from where your application can be accessed.

How IP Restrictions Work

By default, your agents can access the User.com application from any IP address worldwide. IP restrictions allow you to limit access to only pre-approved IP addresses, such as your office network, creating a significant security enhancement.

Setting Up IP Restrictions

IP restrictions can be configured in the application settings:

1. Navigate to Settings > App Settings > Additional > IP Restrictions

2. Add the IP addresses or ranges that should have access

3. Save your configuration

Once implemented, any access attempt from an IP address not on your allowlist will be blocked with a 403 error. This restriction is comprehensive, preventing access to all application sections, configurations, and data.

Important Warning: IP restrictions apply to everyone, including the application owner. Ensure you include all necessary IP addresses before enabling this feature to avoid locking yourself out of the system.

API Access Management

It's important to note that IP restrictions for user agents operate independently from API access controls. API access (both read and write capabilities) is managed separately through a dedicated interface:

API Security Controls

API Key Management

• Generate API keys in Settings > App Settings > Advanced > Public API

• Define key validity periods

• Set appropriate scope permissions (read/write)

IP Whitelisting for API

• Optionally create an IP whitelist specifically for API access

• Block API requests from unauthorized IP addresses

• Maintain separate controls from user agent restrictions

Conclusion

By implementing these security measures, User.com provides you with a robust framework to protect your data while maintaining the flexibility needed for daily operations. For organizations with strict security requirements, the combination of multi-factor authentication and IP restrictions offers an enterprise-grade security posture.

Remember that thoughtful implementation of these security features not only protects your organization from external threats but also helps establish clear access boundaries within your team, ensuring that only authorized personnel can access sensitive information and functionality.