Manage access levels for your team
Configure the access of your agents to specific parts of the application
Put your agents into groups in order to manage their access and chat assignments
How to hide specific agents from the chat widget
Display only those agents who work on a given chat
Assign users conversations to agents automatically
Getting the user straight to the right person
How to distribute clients to chat agents
Assign chat conversations to the right agents
How to manage your team
Get your coworkers on board in just a few minutes
Setting the Active Mode
How do I mute in-app notifications with an agent status change?
How to add additional security for logging into the application.