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Michael Wertenberg
Written by Michael Wertenberg

General automation configuration

After setting up your automation, save it and add the main automation settings


Configuration window

This configuration window appears after pressing the button Save & Exit:

Fields

You can check certain fields from the window, Save & exit, as seen below:

Name

The name of the automation that will be displayed on your automation list

Description

Description of the automation: here you can add information for other agents or briefly describe the purpose of the automation.

Category

Choose among the categories you want the automation to be added to. Categories should be created in advance, for example: 'Sales process', 'Customer support', 'Newsletters', ect.

Timing

  • "Once" means that every user who meets the conditions of the automation will go through it only once.
  • "Max. once per day" means that the user who meets the conditions of the automation will only go through it once every day.
  • '"Each time the condition is met" means every time the user meets the conditions they will go through the automation.
  • "For the next x days" lets you set how many days the automation will be active for, optionally in what interval the automation should be triggered.
  • "Only on given week day" lets you choose the day(s) when your automation should run (useful in setting up an autoresponder), for example: during the weekend or for an email campaign about Wednesday's discounts.


Specific hours

In each of the above-mentioned time options, you can set the time period during which the automation is active. You can also specify if the automation is needed to run only a few hours per day, for example, on Wednesday before 9:00 and after 17:00. Then, set the system to check time periods Wednesday 00:00 - 9:00 and 17:00 - 00:00.

Run this action

To enable the automation, you must click either the toggle "Enable this path only in specific hours" or "Run this action - enable". Otherwise, the automation will be created but it will not be activated.

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