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Alina Shafikova
Written by Alina Shafikova

How to delete an app

If for some reasons you no longer wish to use User.com, here is the brief guide how to delete the app.


Deleting an application in User.com is a serious action. If you choose to remove your app, you will lose access to your entire database, including users, companies, conversations, campaigns, automations, and analytics. You will also no longer be able to export any data, download invoices, or recover information from the app after deletion.

NOTE! Please make sure you’ve backed up any data you may need in the future before proceeding.

Who Can Delete an App

Only admins of the application have the permission to delete an app. If you see no "App Settings" under the Settings menu, it means your access level is not enough to proceed with the action.

Please, contact one of the admins from your team.

Delete an App

  1. Enter Settings > App Settings section.

  2. Then find the Advanced section on the bottom.

  3. Click on it and choose the "Delete App" option.

  4. Click on "Delete" button.

  5. Confirm the action by filling the form with the reason and your feedback. (User.com team appreciates this a lot).

  6. Now your app is deactivated. Soon it will be fully deleted by the automated task.

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