APP SETTINGS

How to change the language of the chat

Adjust the language of your chat to suit the viewer

Written by Marzena Wojnowska

How to create custom attributes

Adjust your database to your business needs

Written by Alina Shafikova

How to assign users to companies automatically

Auto-assign with just one click

Written by Marzena Wojnowska

What are events and how to create them?

Find out what events are and how you can send them to User.com

Written by Jakub Dendor

CRM Pipelines

Learn what pipelines are and how to set them up

Written by Jacek Rzepka

Default segments

Choose user, company, product, and deal segments that are displayed for each agent and the segments that are displayed as default.

Written by Michał Brożyna

How to create product events

Learn how to send product events with our widget's API

Written by Alex Nowak

Setting up Knowledge Base domain

Learn how to set your own Knowledge Base domain

Written by Aneta Koreba

How to delete the app

If for some reasons you no longer wish to use User.com, here is the brief guide how to delete the app.

Written by Maciej Rzadkowski

How to use App email to redirect clients' emails to Inbox

Redirect your clients' emails to a chat window

Written by Alina Shafikova

Different widget states

Learn about different widget states you can set up in your app

Written by Aneta Koreba

What are RabbitMQ Queues?

Learn about checking queues in your app

Written by Michał Korba

Setting chat business hours

Learn how to set up the time your chat will be available to customers!

Written by Marzena Wojnowska

Chat widget settings

Find out more about how to personalize your chat.

Written by Marzena Wojnowska

Setting the Active Mode

How do I mute in-app notifications with an agent status change?

Written by Grzegorz Kacperski

How to connect Inbox with Messenger

From this short guide you'll learn how to quickly integrate your User.com account with Messenger.

Written by Alex Nowak

How to invite new agents to User.com app?

Check how easy it is to invite your team members to your User.com account

Written by Alina Shafikova