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Aneta Koreba
Written by Aneta Koreba

Module guide: Assign Agent Action

Learn how to automatically assign an agent(s) to a specific scenario in your automation

What does it do?

This module provides you with the ability to assign the last active conversation of a given user to a specific agent from your team.

It's useful for when your client is done chatting with a bot and wants to speak with a real person.

Before you start

There should exist at least one conversation with the current user to be assigned to the agent.

Also, only the latest conversation assignment will be updated.

How to use it

Simply, from the drop-down menu, select the agent you want to assign to a conversation.

Case study

You have your chat's autoresponder set for out-of-office hours. However, you would like your customer support specialist to take care of the response the next day. Use the module, Assign Agent, to make one of the agents responsible for a specific conversation. Or, you have set up Chatbot, for new users on your website. When your customer is done chatting with a bot and wants to speak with a real person, use this module to notify the agent.

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