Slack is one of the most popular communicators for internal team usage. Big number of companies is using it, that's why User.com has an option to connect with your Slack account.
Before you start
Basically there are no special requirements to activate integration between User.com an Slack. The only thing you need to have is active account on both services.
What does Slack integration give?
After you connect your User.com application with the Slack account you will start getting notifications about newcoming messages from User.com with the link to specific conversation.
It will definitely help to manage support service and not to miss any new messages from your users. Also, you don't need to keep User.com app opened all the time to respond on chat.
Steps to proceed
- Please, go to Settings > Setup&Integrations page in User.com panel and choose Slack from the list of available integrations.
- Click on the Add to Slack button.
- Now you are redirected to Slack login page, when you need to enter your Slack workspace.
- Then please choose Install button.
After that public channel named user-com will be created among your Slack channels. There you will get notifications about new messages coming to User.com with the direct link to conversation.