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Benjamin Thomas
Written by Benjamin Thomas

What are Tickets and why to use them?

Learn the basics about the Tickets

What are Tickets?

In a nutshell, a Ticket is a mention from your customers' that they are having a problem or issue and want to let you know about to get it solved as soon as possible.

You can access Tickets section by going to Tools -> Tickets.

From there, you will have access to an intuitive communication platform named Ticketing Module which you can use to communicate and reply to your users. From there you can also create a Ticket. Creating a Ticket enables you to track all the communication pieces, notes and updates related to a particular problem from one place.

There are 3 ways to create a new Ticket - you can find the instructions here.

How using Tickets can be helpful?

If you wonder whether and why to use the Ticketing system at, there are a few big benefits to consider:

  • It's an easy-to-use and intuitive issue management tool,
  • Tickets help you to fix your users’ problems faster and more efficiently,
  • Tickets simplify the whole process of submitting and resolving a user’s issue,
  • Lets you manage all Troubleshooting-related communication from one place.

But most importantly, thanks to Tickets, you can optimize your customer support and thus improve your users’ experiences and increase their satisfaction level.

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