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Alex Nowak
Written by Alex Nowak

Knowledge Base: How to create an article

Learn how to add the first article to your Knowledge Base

What is an article?

Articles let you share your knowledge about your products and services with your users. Each article includes a title, intro text, content, author, status, and its category.

The content of the article can include text, images, gifs, code snippets, and quotes.

How to create an article?

1. Go to Docs > Articles and click "Create new".

2. Next, choose the language you want to write your article in - you will be taken to the article's editor.

3. You can easily pick the status of your article: "draft", "ready to publish", "published" or "archived". Then select categories (learn how to create them here), choose an author and add the article’s title (there is a limit of 50 characters), intro and content.

4. Save the article.

How to edit an article content?

When you highlight the text you want to format, the text editor panel appears. 

Here you can choose the heading format and also add pictures, videos, code, quotes, URL links or hyperlinks of articles that are already in your database.

How to add article translations?

Each article can be translated by going to the list of articles, clicking on the gear icon and then clicking "Translate".

Each translation can be edited by clicking on it in the column Translations > Update.

Filtering articles

You can filter your articles by their title, translations, status, author, or category using the menu on the left or the drop-down menus above the list of articles.

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