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Michael Wertenberg
Written by Michael Wertenberg

Knowledge Base: Categories and Subcategories

Create categories and subcategories inside User.com "Docs"


Categories and Subcategories

Categories let you organize your knowledge base in any way you wish. They can contain both articles and other subcategories, thus creating a tree-like documentation scheme.

To create a new category, go to "Docs" -> "Categories" and simply click the button "Create New".

Every element of the article needs to be created in a selected language. This is why you will be asked what language you want to create this category. If your language does not appear on the drop-down menu, simply click "Add new language". This will let you add more languages to the drop-down menu.After selecting the language, provide the Title and Description of the article. You are also able to choose a Parent category (if you have other categories) then this category will become the "Subcategory".

On this page, you can add articles that already exist in your knowledge base to this newly created category. Simply, choose the articles and move them with the arrows.

The last field is the Author of the category.

Each category and article can be translated into any language. Simply, click the gear icon at the right of the line then Translate. There, you will also find options such as: Public view, Edit, Article order, and Delete.For each category, User.com tracks the average rating of all the articles and the number of their accumulated page visits.

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