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Aleksandra Nowak
Written by Aleksandra Nowak

Knowledge Base settings

Find out how to quickly set up your Knowledge Base


Before you start creating content for your Knowledge Base, let's configure it!

To begin, go to Settings -> App Settings -> Additional -> Knowledge base settings


Step-by-step guide

I. Set up your domain

To find out more, read that article.


II. Redirect URL

It's the link that helps your user to get back to your website in one click, after clicking it in the top right-hand corner of your Knowledge Base. Remember to add full URL, including "http://" or "https://", for example: https://greatcompany.com/en


III. Select background and logo

The logo has a CSS max-width set at 165 px. If you want to have the 512x512 logo or another on the page, you can set it by yourself in the CSS section (see bullet IV.) The same customization applies to the background.


IV. Custom CSS (optional)

It's not obligatory. There you can put the HTML code that will change the fonts or colours of the top part of your Knowledge Base.


V. Custom footer (optional)

Similar to custom CSS and not obligatory. By default footer block is white but you can customize it according to your needs by putting in an HTML code here.


VI. Title

When the user opens your docs, the tab should have a name in the user's browser. You decide what the user should see there. It's called title.


VII. Description

It's your main knowledge base description which will be visible above the search field.


VIII. Search placeholder

You can also customize the grey text tat is shown in the search bar, e.g. "Type your question..." or "Find the answer...".

IX. Categories description

It's a description placed under Categories - a subtitle, if you will, for Categories.


X. Meta description

If you want, you can add a meta description that will be visible in the search engine results.


Now, after you connect your page with the documentation and set the design, you can create your content and fill out the page with categories and articles.

We recommend to set Categories and Subcategories first. To learn how to create them, check this article.

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