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Aleksandra Nowak
Written by Aleksandra Nowak

Configuring your Knowledge Base

Find out how to quickly set up your Knowledge Base


Before you start creating content for your Knowledge Base, let's configure it first.

To begin, go to Settings -> App Settings -> Additional -> Knowledge base settings


Step-by-step guide

1. Set up your domain

If you need more help here, read that article.

2.Set redirect URL

It's the link that helps your user to get back to your website in one click, after clicking it in the top right-hand corner of your Knowledge Base. Remember to add full URL, including "http://" or "https://", for example: https://greatcompany.com/en


3. Select background and logo

The logo has a CSS max-width set at 165 px. If you want to have the 512x512 logo or another on the page, you can set it by yourself in the CSS section (see bullet IV.) The same customization applies to the background.


4. Custom CSS (optional)

Here you can put the HTML code that will change the fonts or colours of the top part of your Knowledge Base - it's not obligatory to do it though.


5. Custom footer (optional)

By default footer block is white but you can customize it according to your needs by putting in an HTML code here. You don't have to do it though, same as with the custom CSS.


6. Title

When the user opens your docs, the tab should have a name in the user's browser. You can set it as on the picture below.


7. Description

It's your main knowledge base description which will be visible above the search field.


8. Search placeholder

You can customize the grey text shown in the search bar too - for example, "Type your question..." or "Find the answer...".

9. Description of categories.

It's a description placed under Categories - you can think of it as a subtitle for Categories.


10. Meta description

If you want, you can add a meta description that will be visible in the search engine results.


Now, after you connect your page with the documentation and set the design, you can create your content and fill out the page with categories and articles.

We recommend to set Categories and Subcategories first. To learn how to create them, check this article.

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