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Aleksandra Nowak
Written by Aleksandra Nowak

Knowledge Base domain

Learn how to set your own Knowledge Base domain


Knowledge Base by default is visible as a link in User.com domain (for example, https://support.user.com/1T1nnM/knowledge-base/root/). You can easily change that and create your own custom link.

To configure your own Knowledge Base link:

  1. Configure the Knowledge Base domain in your User.com application
  2. Create a custom CNAME record in your domain provider

IMPORTANT: Do the first step first, as the configuration will not succeed otherwise. Please contact us if you've encountered any problems.

1. Configure the domain

Go to Settings -> App Settings -> Additional -> Knowledge base settings.

In the Public domain input type: docs.<name_of_your_domain>

This is where your documentation will be stored and "docs" is just an example of possible subdomain of your website (thus you'll see "docs" as subdomain in the next step).

2. Create a custom CNAME record

At your supplier's website (for example Cloudflare, Freenome etc.) you need to add a CNAME record directing to <your_app_name>.user.com. Having set that up, the domain doesn't operate with SSL certificate, and only HTTP connections are available but you can learn when it's possible to change it and how to do it here.

An example of a CNAME record added is shown below (for a test user.com app from freenom.com).


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