Agent profile in chat
Agents can display additional information about them that will be visible in their chat conversations
How do chat notifications for agents work?
Each agent can be notified about new chat messages coming in three different ways.
Add notes and notify other agents about them
Simple trick to streamline your communication
How to change Language & Timezone?
Learn how to change those settings in Agent's profile
How do I change my photo?
Increase your credibility by adding a profile photo
Setting the Active Mode
How do I mute in-app notifications with an agent status change?