TEAM MANAGEMENT
Manage access levels for your team
Configure the access of your agents to specific parts of the application
Written by Alina Shafikova
Agent groups
Put your agents into groups in order to manage their access and chat assignments
Written by Michał Brożyna
How to hide specific agents from the chat widget
Display only those agents who work on a given chat
Written by Alina Shafikova
Assign users conversations to agents automatically
Getting the user straight to the right person
Written by Aneta Koreba
How to distribute clients to chat agents
Assign chat conversations to the right agents
Written by Marzena Wojnowska
How to manage your team
Get your coworkers on board in just a few minutes
Written by Michał Brożyna
Setting the Active Mode
How do I mute in-app notifications with an agent status change?
Written by Grzegorz Kacperski
Two-Factor authentication
How to add additional security for logging into the application.
Written by Grzegorz Kacperski
Conversations assignment
How to automate the assignment of a conversation when changing its status, regardless of the number of conversations assigned to a given user.
Written by Grzegorz Kacperski
How to invite new agents to User.com app?
Check how easy it is to invite your team members to your User.com account
Written by Alina Shafikova