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Aneta Koreba
Written by Aneta Koreba

How to send emails with custom SMTP settings

Send an email using your own domain email address


Why is it worth connecting your SMTP?

Handled by EmailLabs, the User.com SMTP service offers you high deliverability and reliability rates.

Additionally, if you have your own provider for email delivery, you may find it more attractive to send personalized emails. The best thing is that you will keep using User.com exactly like before. The only difference is the distinctive server used while sending your messages. 

How to connect your custom SMTP

  1. Make sure that your email settings enable such a connection. If you are using Gmail, you may have to change the security settings to enable connection with third-party services. If Google apps are being used, the administrator is the only person allowed to change those settings. Here is a full article on that.
  2. Go to "Settings" -> "SMTP settings"
  3. Click the button, "Create new", and start filling out the form.

Here are all the fields:

  • SMTP server: You need to find your mailing service provider host address. For Gmail, use smtp.gmail.com.
  • User: In most cases, this is simply the email address of the account you want to use.
  • Password: the password to your mailing account or a special password if you have 2-step verification on your email account (instruction for Gmail).
  • Email address: email address you are planning to use to send emails from.
  • Reply to address: the email address that responses to emails are redirected to; (You can use your application email address in order to get replies right on chat).
  • Sender Name: allows you to personalize the message.
  • Port Number: depends on the provider (for Gmail, use 587).
  • SSL: a security certificate; we strongly recommend using it, if your provider enables one. (Please pay attention to turn it off for Gmail).
  • TLS: security protocol, depends on the provider as well (for Gmail, please turn it on).

After you configure custom SMTP settings, it will appear as new sender option on the last step of creation of email campaign and in other places in the app where you can send single messages to specific user.

Example from campaign's view:

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