CONTACTS
The section "People"
Learn what the section, "People", is and how to use it
How to add new contacts
A list of methods you can use to add contacts to your database
Users import via CSV
Find out how you can import contacts from a CSV file.
How to delete users
Get rid of users whose data is irrelevant to your business
Why do my users have weird names?
How User.com distinguishes between new, unidentified users
Deduplicate users
You might have several users, who in fact are the same person. Learn how to remove all duplicates and keep all your valuable data.
How to filter users
Find the users you are really looking for
Anonymous user data retention settings
Manage the number of days an inactive anonymous user's data is kept
How to see users who are currently online?
Sometimes you may want to see who is currently online in order to engage them personally.
Assign users conversations to agents automatically
Getting the user straight to the right person
How to send an email to a single user
Send a simple email to one person
Responding to users when they are offline
How do users receive your messages from chat when they are no longer on your website?
Updating user attributes via UE.pageHit method
Learn how to use the UE.pageHit method to update your users data.
ID for users, companies, and deals
Learn more about IDs and their role in User.com
Assign users to companies using importers
Learn how easily it can be done
How is the database size measured?
Learn about the database size and the definition of the contact.