CONTACTS

The section "People"

Learn what the section, "People", is and how to use it

Written by Michael Wertenberg

How to add new contacts

A list of methods you can use to add contacts to your database

Written by Sabina Sęk

Users import via CSV

Find out how you can import contacts from a CSV file.

Written by Michał Brożyna

How to delete users

Get rid of users whose data is irrelevant to your business

Written by Michael Wertenberg

Why do my users have weird names?

How User.com distinguishes between new, unidentified users

Written by Michael Wertenberg

Deduplicate users

You might have several users, who in fact are the same person. Learn how to remove all duplicates and keep all your valuable data.

Written by Joanna Kulawik

How to filter users

Find the users you are really looking for

Written by Michael Wertenberg

Custom attributes

Learn more about how to tailor User.com to your needs and add your own custom attributes.

Written by Andrzej Bieda

Guide to updating attributes

Learn what options you have to update user information

Written by Marcin Szczygieł

Anonymous user data retention settings

Manage the number of days an inactive anonymous user's data is kept

Written by Dawid Tyburek

How to see users who are currently online?

Sometimes you may want to see who is currently online in order to engage them personally.

Written by Arkadiusz Wiśniewski

Assign users conversations to agents automatically

Getting the user straight to the right person

Written by Aneta Koreba

How to send an email to a single user

Send a simple email to one person

Written by Michael Wertenberg

Lists

A list is a way to organize users into groups, not necessarily using the same filters for all of them.

Written by Andrzej Bieda

Comparing tags, segments, and user lists

Explore the differences between a few methods of grouping users

Written by Aneta Koreba

Responding to users when they are offline

How do users receive your messages from chat when they are no longer on your website?

Written by Michael Wertenberg

Updating user attributes via UE.pageHit method

Learn how to use the UE.pageHit method to update your users data.

Written by Andrzej Bieda

ID for users, companies, and deals

Learn more about IDs and their role in User.com

Written by Dawid Tyburek

Assign users to companies using importers

Learn how easily it can be done

Written by Anna Mazur

How is the database size measured?

Learn about the difference between users and contacts

Written by Aneta Koreba

Segments

Learn how segments work, how to use them and what are cached and current results.

Written by Aneta Koreba