CONTACTS
The section "People"
Learn what the section, "People", is and how to use it
Written by Michael Wertenberg
How to add new contacts
A list of methods you can use to add contacts to your database
Written by Sabina Sęk
Users import via CSV
Find out how you can import contacts from a CSV file.
Written by Michał Brożyna
How to delete users
Get rid of users whose data is irrelevant to your business
Written by Michael Wertenberg
Why do my users have weird names?
How User.com distinguishes between new, unidentified users
Written by Michael Wertenberg
Deduplicate users
You might have several users, who in fact are the same person. Learn how to remove all duplicates and keep all your valuable data.
Written by Joanna Kulawik
How to filter users
Find the users you are really looking for
Written by Michael Wertenberg
Custom attributes
Learn more about how to tailor User.com to your needs and add your own custom attributes.
Written by Andrzej Bieda
Guide to updating attributes
Learn what options you have to update user information
Written by Marcin Szczygieł
Anonymous user data retention settings
Manage the number of days an inactive anonymous user's data is kept
Written by Dawid Tyburek
How to see users who are currently online?
Sometimes you may want to see who is currently online in order to engage them personally.
Written by Arkadiusz Wiśniewski
Assign users conversations to agents automatically
Getting the user straight to the right person
Written by Aneta Koreba
How to send an email to a single user
Send a simple email to one person
Written by Michael Wertenberg
Lists
A list is a way to organize users into groups, not necessarily using the same filters for all of them.
Written by Andrzej Bieda
Comparing tags, segments, and user lists
Explore the differences between a few methods of grouping users
Written by Aneta Koreba
Responding to users when they are offline
How do users receive your messages from chat when they are no longer on your website?
Written by Michael Wertenberg
Updating user attributes via UE.pageHit method
Learn how to use the UE.pageHit method to update your users data.
Written by Andrzej Bieda
ID for users, companies, and deals
Learn more about IDs and their role in User.com
Written by Dawid Tyburek
Assign users to companies using importers
Learn how easily it can be done
Written by Dawid Tyburek
How is the database size measured?
Learn about the difference between users and contacts
Written by Aneta Koreba
Segments
Learn how segments work, how to use them and what are cached and current results.
Written by Aneta Koreba
How to create segments
Automatically divide your users into groups that meet specific criteria
Written by Alina Shafikova