TROUBLE-SHOOTING AND FAQ
How to hide specific agents from the chat widget
Display only those agents who work on a given chat
Written by Alina Shafikova
How User.com can help you with GDPR
Compliance with GDPR (General Data Protection Regulation)
Written by Aneta Koreba
GDPR in User.com
How User.com has been prepared for GDPR (General Data Protection Regulation)
Written by Aneta Koreba
How different messages impact your conversion
Learn how to keep track of the impact each of your messages has on the conversion
Written by Alina Shafikova
Anonymous user data retention settings
Manage the number of days an inactive anonymous user's data is kept
Written by Dawid Tyburek
How many emails can I send each month?
What is an email quota and how does it work?
Written by Alina Shafikova
Data collector troubleshooting
The most common problems and how to solve them
Written by Maciej Rzadkowski
How does the trial period work?
Each user can get a 14-day free trial for each of their apps
Written by Benjamin Thomas
Why do my users have weird names?
How User.com distinguishes between new, unidentified users
Written by Michael Wertenberg
How is my price calculated?
Monthly payments are calculated based on the number of users you have, emails sent, and action points performed.
Written by Alina Shafikova
Premium Assistance
Personal consultation with a marketing automation specialist
Written by Alina Shafikova
Most common pop-up mistakes
Learn more about the most common mistakes to avoid them
Written by Alina Shafikova
Why do my emails end up in the spam folder?
Find out the why your emails go to the spam folder and reduce the chances of that happening
Written by Aneta Koreba
Why my emails are not being sent
What may have gone wrong
Written by Michael Wertenberg
CSV import troubleshooting
How to solve common .csv import problems
Written by Alina Shafikova
Prohibited email content and actions
Restrictions designed to protect both our clients and us
Written by Michael Wertenberg
Understanding Single and Double Opt-In
The difference between single and double opt-in and how to implement them in User.com
Written by Andrzej Bieda
Refund Policy
When a refund is given, and when it is not
Written by Alina Shafikova
Verification of the email campaigns
You can see that to send mass email campaigns your account should go through verification process. Let's see what it means.
Written by Dawid Tyburek
How exactly do we calculate email sending statistics
Detailed explanation of where the values for all stats in Email campaigns come from
Written by Grzegorz Kacperski
"Conversations" are "Inbox" now - what’s new?
Get an overview of the most important changes in the User.com chat panel.
Written by Marzena Wojnowska
Differences in the format of exported user data
List of changes after optimizing user export
Written by Grzegorz Kacperski