TROUBLE-SHOOTING AND FAQ
How to hide specific agents from the chat widget
Display only those agents who work on a given chat
How User.com can help you with GDPR
Compliance with GDPR (General Data Protection Regulation)
GDPR in User.com
How User.com has been prepared for GDPR (General Data Protection Regulation)
How different messages impact your conversion
Learn how to keep track of the impact each of your messages has on the conversion
Anonymous user data retention settings
Manage the number of days an inactive anonymous user's data is kept
How many emails can I send each month?
What is an email quota and how does it work?
Data collector troubleshooting
The most common problems and how to solve them
How does the trial period work?
Each user can get a 14-day free trial for each of their apps
Why do my users have weird names?
How User.com distinguishes between new, unidentified users
How to create segments
Automatically divide your users into groups that meet specific criteria
How is my price calculated?
Monthly payments are calculated based on the number of users you have, emails sent, and action points performed.
Personal consultation with a marketing automation specialist
Most common pop-up mistakes
Learn more about the most common mistakes to avoid them
Why do my emails end up in the spam folder?
Find out the why your emails go to the spam folder and reduce the chances of that happening
Why my emails are not being sent
What may have gone wrong
CSV import troubleshooting
How to solve common .csv import problems
Prohibited email content and actions
Restrictions designed to protect both our clients and us
Single opt-in, double opt-in
The difference between single and double opt-in and how to implement them in User.com
When a refund is given, and when it is not
Welcome to User.com 3.0
After working on it for a long time, we are proud to show you the new version of User.com
Verification of the email campaigns
You can see that to send mass email campaigns your account should go through verification process. Let's see what it means.
How exactly do we calculate email sending statistics
Detailed explanation of where the values for all stats in Email campaigns come from
"Conversations" are "Inbox" now - what’s new?
Get an overview of the most important changes in the User.com chat panel.
Differences in the format of exported user data
List of changes after optimizing user export