Search through more than a hundred articles on every aspect of User.com

TROUBLE-SHOOTING AND FAQ

How to hide specific agents from the chat widget

Display only those agents who work on a given chat

Andrzej Pacholik

Written by Andrzej Pacholik

How User.com can help you with GDPR.

We would like to tell you how User.com helps you to be the GDPR compliant.

Magda Piasecka

Written by Magda Piasecka

GDPR in User.com

In this article we will show you how User.com has been prepared for GDPR

Lech Gorlewicz

Written by Lech Gorlewicz

How different messages impact your conversion

Learn how to keep track of the impact each of your messages has on the conversion

Alina Shafikova

Written by Alina Shafikova

Anonymous user data retention settings

In this article, we will show you how to manage the number of days that an anonymous user's data is being kept.

Magda Piasecka

Written by Magda Piasecka

How many emails can I send each month?

Learn what is the email quota and how does it work

Aneta Koreba

Written by Aneta Koreba

Data collector troubleshooting

See the most common problems and how to solve them.

Andrzej Pacholik

Written by Andrzej Pacholik

How does the trial period work?

Each user can get a 14 day free trial for each of his apps

Aneta Koreba

Written by Aneta Koreba

Why do my users have weird names?

How the Pink Elephant can help you provide great support

Aneta Koreba

Written by Aneta Koreba

How to create dynamic segments?

Automatically divide your users into groups that meet specific criteria

Lech Gorlewicz

Written by Lech Gorlewicz

How does the billing work?

Find more details about User.com billing process and conditions of payments.

Magda Piasecka

Written by Magda Piasecka

How do we calculate the price?

Monthly payments are being calculated based on the number of users you have, emails sent, and action points performed.

Lech Gorlewicz

Written by Lech Gorlewicz

Assistance Package

Find out more about personal consultation with Marketing Automation specialist.

Magda Piasecka

Written by Magda Piasecka

Most common form mistakes

Learn more about the most common mistakes so as to not make them in your work

Aneta Koreba

Written by Aneta Koreba

Why do my emails got to spam? How to improve that?

Here you can find the reasons why your emails got to spam folder and powerful tips to avoid such a situation.

Alina Shafikova

Written by Alina Shafikova

Why my emails are not being sent?

In most cases it's a fairly simple mistake. Here is what could've gone wrong.

Lech Gorlewicz

Written by Lech Gorlewicz

CSV Import Troubleshooting

How to solve common .csv import problems

Maciej Rządkowski

Written by Maciej Rządkowski

Prohibited Email Content and Actions

Email marketing is one of the main products of our platform. It's actively used so, we need to put restrictions to protect both clients and us.

Alina Shafikova

Written by Alina Shafikova

Single opt-in Double opt-in

Find the difference between Single and Double opt-in and check how to implement it in User.com

Magda Piasecka

Written by Magda Piasecka

Refund Policy

There are some situations when our clients apply for the refund. This article describes when the chargeback is done, when is not.

Alina Shafikova

Written by Alina Shafikova

Welcome to User.com 3.0

We are excited to inform you we moving to new version of User. We have been working on it for a long time and finally we are proud to show it to you.

Maciej Rządkowski

Written by Maciej Rządkowski