Search through more than a hundred articles on every aspect of User.com

TROUBLE-SHOOTING AND FAQ

How to hide specific agents from the chat widget

Display only those agents who work on a given chat

Michael Wertenberg

Written by Michael Wertenberg

How User.com can help you with GDPR

Compliance with GDPR (General Data Protection Regulation)

Aneta Koreba

Written by Aneta Koreba

GDPR in User.com

How User.com has been prepared for GDPR (General Data Protection Regulation)

Aneta Koreba

Written by Aneta Koreba

How different messages impact your conversion

Learn how to keep track of the impact each of your messages has on the conversion

Alina Shafikova

Written by Alina Shafikova

Anonymous user data retention settings

Manage the number of days an inactive anonymous user's data is kept

Michael Wertenberg

Written by Michael Wertenberg

How many emails can I send each month?

What is an email quota and how does it work?

Michael Wertenberg

Written by Michael Wertenberg

Data collector troubleshooting

The most common problems and how to solve them

Andrzej Pacholik

Written by Andrzej Pacholik

How does the trial period work?

Each user can get a 14-day free trial for each of their apps

Aneta Koreba

Written by Aneta Koreba

Why do my users have weird names?

How User.com distinguishes between new, unidentified users

Michael Wertenberg

Written by Michael Wertenberg

How to create segments

Automatically divide your users into groups that meet specific criteria

Michael Wertenberg

Written by Michael Wertenberg

How does billing work?

User.com billing process and payment conditions.

Alina Shafikova

Written by Alina Shafikova

How is price calculated?

Monthly payments are calculated based on the number of users you have, emails sent, and action points performed.

Alina Shafikova

Written by Alina Shafikova

Assistance Package

Personal consultation with a marketing automation specialist

Magda Piasecka

Written by Magda Piasecka

Most common form mistakes

Learn more about the most common mistakes so as to not make them in your work

Aneta Koreba

Written by Aneta Koreba

Why do my emails end up in the spam folder?

Find out the why your emails go to the spam folder and reduce the chances of that happening

Aneta Koreba

Written by Aneta Koreba

Why my emails are not being sent

What may have gone wrong

Michael Wertenberg

Written by Michael Wertenberg

CSV import troubleshooting

How to solve common .csv import problems

Aneta Koreba

Written by Aneta Koreba

Prohibited email content and actions

Restrictions designed to protect both our clients and us

Michael Wertenberg

Written by Michael Wertenberg

Single opt-in, double opt-in

The difference between single and double opt-in and how to implement them in User.com

Michael Wertenberg

Written by Michael Wertenberg

Refund Policy

When a refund is given, and when it is not

Alina Shafikova

Written by Alina Shafikova

Welcome to User.com 3.0

After working on it for a long time, we are proud to show you the new version of User.com

Magda Piasecka

Written by Magda Piasecka