GET STARTED

Integration via script implementation

How to integrate your data with the User.com database via simple script implementation within your web page source code

Written by Michael Wertenberg

How to add new contacts

A list of methods you can use to add contacts to your database

Written by Michael Wertenberg

The section "People"

Learn what the section, "People", is and how to use it

Written by Michael Wertenberg

Users import via CSV

Find out how you can import contacts from a CSV file.

Written by Michał Brożyna

Send an email campaign

All you need to know about email campaigns, both by automation and by manual dispatch

Written by Alex Nowak

General automation configuration

After setting up your automation, save it and add the main automation settings

Written by Alina Shafikova

Let’s get it started!

Your first steps in the app

Written by Benjamin Thomas

Benefits of CRM

Maintain good relations with key customers through CRM: Customer Relationship Management

Written by Grzegorz Górski

Chat conversations

Detailed view of the most important place for communication - chat.

Written by Marzena Wojnowska

How does emailing work?

Learn about the general process of emailing in User.com

Written by Michael Wertenberg

Knowledge Base: Adding categories and Subcategories

Learn how to structure your Knowledge Base

Written by Michał Brożyna

Knowledge Base: How to create an article

Add first article to your Knowledge Base

Written by Alex Nowak

Integrate your eShop with your User.com app

What you need to do in order to use User.com in your online shop

Written by Dawid Tyburek

Push Notifications

What are push notifications and how to set and use them in User.com.

Written by Alina Shafikova

Attributes

Learn what are Attributes and how to use them!

Written by Dawid Tyburek

How to download a mobile app

Stay in touch with your users every time.

Written by Dawid Tyburek

Setting chat business hours

Learn how to set up the time your chat will be available to customers!

Written by Marzena Wojnowska

How to add Description Text in Automations

Learn how to provide the description about your Automation Modules purpose!

Written by Dawid Tyburek

How to use Global Variables

Learn how to create dynamic variables yourself!

Written by Dawid Tyburek

"Conversations" are "Inbox" now - what’s new?

Get an overview of the most important changes in the User.com chat panel.

Written by Marzena Wojnowska