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CHAT

Conversations

Detailed view of the first place for communication

Michael Wertenberg

Written by Michael Wertenberg

How to change the chat widget design

Adjust your chat widget to your website

Michael Wertenberg

Written by Michael Wertenberg

Chat heading, chat greeting, chat image, chat icon

Personalize your chat icon, headings, prompts, greetings, and image

Michael Wertenberg

Written by Michael Wertenberg

How to change the language of the chat

Adjust the language of your chat to suit the viewer

Michael Wertenberg

Written by Michael Wertenberg

Prompt an email form in chat

Use chat to ask for your visitor's email

Michael Wertenberg

Written by Michael Wertenberg

Chat message statuses

New useful feature for managing customer support via chat

Michael Wertenberg

Written by Michael Wertenberg

How to use default replies

Create the most popular answers and save time with predefined messages

Alina Shafikova

Written by Alina Shafikova

How to define the widget state on a given page

Adjust the chat status to suit your needs

Michael Wertenberg

Written by Michael Wertenberg

Send a chat message to a user(s)

Find out all the ways to send messages to your users

Michael Wertenberg

Written by Michael Wertenberg

Make the chat visible only to specific users

Using the 'conditionally visible' widget state, you can make chat visible or hidden for specific groups of users

Michael Wertenberg

Written by Michael Wertenberg

Add notes and notify other agents about them

Simple trick to streamline your communication

Alina Shafikova

Written by Alina Shafikova

How to hide specific agents from the chat widget

Display only those agents who work on a given chat

Michael Wertenberg

Written by Michael Wertenberg

Agent profile in chat

Agents can display additional information that will be visible in their conversations on chat

Michael Wertenberg

Written by Michael Wertenberg

How to set chat notifications

Adjust notifications to catch all important messages

Michael Wertenberg

Written by Michael Wertenberg

Responding to users when they are offline

How do users receive your messages from chat when they are no longer on your website?

Michael Wertenberg

Written by Michael Wertenberg

Set auto-response for when you are away

No user is left unattended! The system responds to everybody who sends a message via chat.

Michael Wertenberg

Written by Michael Wertenberg

Match visitors with the right support agent(s)

Assign conversations to the right agents

Michael Wertenberg

Written by Michael Wertenberg

Assign users to agents automatically

Talking with the right person is half the success

Michael Wertenberg

Written by Michael Wertenberg

Different widget states

Learn about different widget states you can set up in your app

Michael Wertenberg

Written by Michael Wertenberg

Assign an agent to a chat

Assign a specific agent to a chat depending on information on the user, their browser, or depending on their behavior

Michael Wertenberg

Written by Michael Wertenberg

Create and automatically update user attributes

Use Chatbot to gather information about your user

Aneta Koreba

Written by Aneta Koreba