Search through more than a hundred articles on every aspect of User.com

CHAT

How does the chat panel work?

Detailed view on the first place for communication

Magda Piasecka

Written by Magda Piasecka

How to change the chat widget design

Adjust your chat widget to your website

Maciej Rządkowski

Written by Maciej Rządkowski

How to adjust the chat headings

Invite users to talk with you by being natural and friendly. Adjust your chat headings, prompts and greetings.

Aneta Koreba

Written by Aneta Koreba

How to change the language of the chat?

Adjust the language of your chat to the viewer.

Aneta Koreba

Written by Aneta Koreba

Email form in chat

Check out one more feature to get the user's email

Aneta Koreba

Written by Aneta Koreba

Chat message statuses

New useful feature for managing customer support via chat

Magda Piasecka

Written by Magda Piasecka

How to use default replies

Create the most popular answers and save time with predefined messages

Magda Piasecka

Written by Magda Piasecka

How to define the widget state on a given page

Adjust the chat status to suit your needs

Maciej Rządkowski

Written by Maciej Rządkowski

How to send a chat message to a user(s)

Find out all the ways to send messages to your users

Aneta Koreba

Written by Aneta Koreba

How to make a chat visible only to specific users

Using the 'conditionally visible' widget state, you can make chat visible or hidden for specific groups of users

Alina Shafikova

Written by Alina Shafikova

How to add notes & notify other agents about them

Simple trick to streamline your communication

Andrzej Pacholik

Written by Andrzej Pacholik

How to hide specific agents from the chat widget

Display only those agents who work on a given chat

Andrzej Pacholik

Written by Andrzej Pacholik

Agent profile in chat

Agents can display additional information that will be visible in their conversations on chat

Andrzej Pacholik

Written by Andrzej Pacholik

How to set chat notifications

Adjust notifications to catch all important messages

Aneta Koreba

Written by Aneta Koreba

Responding to users when they are offline

How do users receive your messages from chat when they are no longer on your website?

Aneta Koreba

Written by Aneta Koreba

How to set auto-response when you are away

Get some rest and don't worry about new messages coming in. User.com has you covered.

Magda Piasecka

Written by Magda Piasecka

How to match visitors with support agents

Assign conversations to the right agents

Magda Piasecka

Written by Magda Piasecka

How to make automatic user-agent attributions

Talking with the right person is half of the success

Magda Piasecka

Written by Magda Piasecka

Different widget states

Learn about different widget states you can set up in your app

Aneta Koreba

Written by Aneta Koreba