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CHAT

Conversations

Detailed view of the first place for communication

Michael Wertenberg

Written by Michael Wertenberg

How to change the chat widget design

Adjust your chat widget to your website

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

Customizing Chat heading, chat greeting, chat image, chat icon

Personalize your chat icon, headings, prompts, greetings, and image

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

How to change the language of the chat

Adjust the language of your chat to suit the viewer

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

Prompt an email form in chat

Use chat to ask for your visitor's email

Michael Wertenberg

Written by Michael Wertenberg

Chat message statuses

New useful feature for managing customer support via chat

Michael Wertenberg

Written by Michael Wertenberg

How to use default replies

Create the most popular answers and save time with predefined messages

Alina Shafikova

Written by Alina Shafikova

How to customize the widget visibility on a given page

Adjust the chat status to suit your needs

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

Send a chat message to a user(s)

Find out all the ways to send messages to your users

Michael Wertenberg

Written by Michael Wertenberg

Make the chat visible only to specific users

Using the 'conditionally visible' widget state, you can make chat visible or hidden for specific groups of users

Michael Wertenberg

Written by Michael Wertenberg

Add notes and notify other agents about them

Simple trick to streamline your communication

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

How to hide specific agents from the chat widget

Display only those agents who work on a given chat

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

Agent profile in chat

Agents can display additional information about them that will be visible in their chat conversations

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

How to set chat notifications

Adjust notifications to catch all important messages

Michael Wertenberg

Written by Michael Wertenberg

Responding to users when they are offline

How do users receive your messages from chat when they are no longer on your website?

Michael Wertenberg

Written by Michael Wertenberg

Set auto-response for when you are away

No user is left unattended! The system responds to everybody who sends a message via chat.

Michael Wertenberg

Written by Michael Wertenberg

Match visitors with the right support agent(s)

Assign conversations to the right agents

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

Assign users conversations to agents automatically

Getting the user straight to the right person

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

Different widget states

Learn about different widget states you can set up in your app

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

Assign an agent to a chat

Assign a specific agent to a chat depending on information on the user, their browser, or depending on their behavior

Michael Wertenberg

Written by Michael Wertenberg

Automatically add and update user attributes

Use Chatbot to gather information about your user

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

How to post articles from your Knowledge Base into your chat conversation

Learn how you can access your Knowledge Base straight from the chat window and send articles directly to a customer.

Agata Jędrzejczyk

Written by Agata Jędrzejczyk

Setting chat business hours

Learn how to set up the time your chat will be available to customers!

Agata Jędrzejczyk

Written by Agata Jędrzejczyk