Detailed view of the first place for communication
How to change the language of the chat
Adjust the language of your chat to suit the viewer
Prompt an email form in chat
Use chat to ask for your visitor's email
Chat message statuses
New useful feature for managing customer support via chat
How to use default replies
Create the most popular answers and save time with predefined messages
How to customize the widget visibility on a given page
Adjust the chat status to suit your needs
Send a chat message to a user(s)
Find out all the ways to send messages to your users
Make the chat visible only to specific users
Using the 'conditionally visible' widget state, you can make chat visible or hidden for specific groups of users
Add notes and notify other agents about them
Simple trick to streamline your communication
How to hide specific agents from the chat widget
Display only those agents who work on a given chat
Agent profile in chat
Agents can display additional information about them that will be visible in their chat conversations
How to set chat notifications
Adjust notifications to catch all important messages
Responding to users when they are offline
How do users receive your messages from chat when they are no longer on your website?
Set auto-response for when you are away
No user is left unattended! The system responds to everybody who sends a message via chat.
Match visitors with the right support agent(s)
Assign conversations to the right agents
Assign users conversations to agents automatically
Getting the user straight to the right person
Different widget states
Learn about different widget states you can set up in your app
Assign an agent to a chat
Assign a specific agent to a chat depending on information on the user, their browser, or depending on their behavior
Automatically add and update user attributes
Use Chatbot to gather information about your user
How to post articles from your Knowledge Base into your chat conversation
Learn how you can access your Knowledge Base straight from the chat window and send articles directly to a customer.
Setting chat business hours
Learn how to set up the time your chat will be available to customers!
Chat widget settings
Find out more about how to personalize your chat.
Setting the Active Mode
How do I mute in-app notifications with an agent status change?
Snooze chat conversations
You might have wondered what is that moon icon in your conversation window for? In this short article we will explain the Snooze mode's features.