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CHAT

Chat conversations

Detailed view of the most important place for communication - chat.

Marzena Wojnowska

Written by Marzena Wojnowska

How to change the language of the chat

Adjust the language of your chat to suit the viewer

Marzena Wojnowska

Written by Marzena Wojnowska

Prompt an email form in chat

Use chat to ask for your visitor's email

Marzena Wojnowska

Written by Marzena Wojnowska

Chat message statuses

New useful feature for managing customer support via chat

Michael Wertenberg

Written by Michael Wertenberg

How to use default replies

Create the most popular answers and save time with predefined messages

Marzena Wojnowska

Written by Marzena Wojnowska

How to customize the widget visibility on a given page

Adjust the chat status to suit your needs

Aneta Koreba

Written by Aneta Koreba

Send a chat message to a user(s)

Find out all the ways to send messages to your users

Marzena Wojnowska

Written by Marzena Wojnowska

Make the chat visible only to specific users

Using the 'conditionally visible' widget state, you can make chat visible or hidden for specific groups of users

Marzena Wojnowska

Written by Marzena Wojnowska

Add notes and notify other agents

A simple trick to streamline your communication

Marzena Wojnowska

Written by Marzena Wojnowska

How to hide specific agents from the chat widget

Display only those agents who work on a given chat

Alina Shafikova

Written by Alina Shafikova

Agent profile in chat

Agents can display additional information about them that will be visible in their chat conversations

Maciej Rzadkowski

Written by Maciej Rzadkowski

How to set chat notifications

Adjust notifications to catch all important messages

Dawid Tyburek

Written by Dawid Tyburek

Responding to users when they are offline

How do users receive your messages from chat when they are no longer on your website?

Michael Wertenberg

Written by Michael Wertenberg

Set auto-response for when you are away

No user is left unattended! The system responds to everybody who sends a message via chat.

Michael Wertenberg

Written by Michael Wertenberg

How to distribute clients to chat agents

Assign chat conversations to the right agents

Marzena Wojnowska

Written by Marzena Wojnowska

Assign users conversations to agents automatically

Getting the user straight to the right person

Aneta Koreba

Written by Aneta Koreba

Different widget states

Learn about different widget states you can set up in your app

Aneta Koreba

Written by Aneta Koreba

Assign an agent to a chat

Assign a specific agent to a chat depending on information on the user, their browser, or depending on their behavior

Michael Wertenberg

Written by Michael Wertenberg

Automatically add and update user attributes

Use Chatbot to gather information about your user

Maciej Rzadkowski

Written by Maciej Rzadkowski

How to post articles from your Knowledge Base into your chat conversation

Learn how you can access your Knowledge Base straight from the chat window and send articles directly to a customer.

Michał Brożyna

Written by Michał Brożyna

Setting chat business hours

Learn how to set up the time your chat will be available to customers!

Marzena Wojnowska

Written by Marzena Wojnowska

Chat widget settings

Find out more about how to personalize your chat.

Marzena Wojnowska

Written by Marzena Wojnowska

Setting the Active Mode

How do I mute in-app notifications with an agent status change?

Grzegorz Kacperski

Written by Grzegorz Kacperski

Snooze chat conversations

You might have wondered what is that moon icon in your conversation window for? In this short article we will explain the Snooze mode's features.

Łukasz Guc

Written by Łukasz Guc

"Conversations" are "Inbox" now - what’s new?

Get an overview of the most important changes in the User.com chat panel.

Marzena Wojnowska

Written by Marzena Wojnowska

How to connect Inbox with Messenger

From this short guide you'll learn how to quickly integrate your User.com account with Messenger.

Alex Nowak

Written by Alex Nowak