How does the chat panel work?
Detailed view on the first place for communication
How to change the chat widget design
Adjust your chat widget to your website
How to adjust the chat headings
Invite users to talk with you by being natural and friendly. Adjust your chat headings, prompts and greetings.
How to change the language of the chat?
Adjust the language of your chat to the viewer.
Email form in chat
Check out one more feature to get the user's email
Chat message statuses
New useful feature for managing customer support via chat
How to use default replies
Create the most popular answers and save time with predefined messages
How to define the widget state on a given page
Adjust the chat status to suit your needs
How to send a chat message to a user(s)
Find out all the ways to send messages to your users
How to make a chat visible only to specific users
Using the 'conditionally visible' widget state, you can make chat visible or hidden for specific groups of users
How to add notes & notify other agents about them
Simple trick to streamline your communication
How to hide specific agents from the chat widget
Display only those agents who work on a given chat
Agent profile in chat
Agents can display additional information that will be visible in their conversations on chat
How to set chat notifications
Adjust notifications to catch all important messages
Responding to users when they are offline
How do users receive your messages from chat when they are no longer on your website?
How to set auto-response when you are away
Get some rest and don't worry about new messages coming in. User.com has you covered.
How to match visitors with support agents
Assign conversations to the right agents
How to make automatic user-agent attributions
Talking with the right person is half of the success
Different widget states
Learn about different widget states you can set up in your app