CHAT
Inbox interface overview
How to use the Inbox interface and chat with your customers
Written by Andrzej Bieda
Prompt an email form in chat
Use chat to ask for your visitor's email
Written by Marzena Wojnowska
Chat message statuses
New useful feature for managing customer support via chat
Written by Michael Wertenberg
How to use default replies
Create the most popular answers and save time with predefined messages
Written by Marzena Wojnowska
How to customize the widget visibility on certain pages
Sometimes you need to define on which pages of your website you want to show or / and hide the User.com chat widget.
Written by Andrzej Bieda
How to send a chat message to user(s)
This article describes all possible options of sending a chat message to the users. Learn all of them to use the tool on an advanced level.
Written by Alina Shafikova
Make the chat visible only to specific users
Using the 'conditionally visible' widget state, you can make chat visible or hidden for specific groups of users
Written by Marzena Wojnowska
Add notes and notify other agents
A simple trick to streamline your communication
Written by Marzena Wojnowska
How to hide specific agents from the chat widget
Display only those agents who work on a given chat
Written by Alina Shafikova
Agent profile in chat
Agents can display additional information about them that will be visible in their chat conversations
Written by Maciej Rzadkowski
How to set chat notifications
Adjust notifications to catch all important messages
Written by Dawid Tyburek
Responding to users when they are offline
How do users receive your messages from chat when they are no longer on your website?
Written by Michael Wertenberg
Set auto-response for when you are away
No user is left unattended! The system responds to everybody who sends a message via chat.
Written by Michael Wertenberg
How to distribute clients to chat agents
Assign chat conversations to the right agents
Written by Marzena Wojnowska
Assign users conversations to agents automatically
Getting the user straight to the right person
Written by Aneta Koreba
Different widget states
Learn about different widget states you can set up in your app
Written by Aneta Koreba
Assign an agent to a chat
Assign a specific agent to a chat depending on information on the user, their browser, or depending on their behavior
Written by Michael Wertenberg
Automatically add and update user attributes
Use Chatbot to gather information about your user
Written by Maciej Rzadkowski
How to post articles from your Knowledge Base into your chat conversation
Learn how you can access your Knowledge Base straight from the chat window and send articles directly to a customer.
Written by Michał Brożyna
Setting chat business hours
Learn how to set up the time your chat will be available to customers!
Written by Marzena Wojnowska
Chat widget settings
Find out more about how to personalize your chat.
Written by Marzena Wojnowska
Setting the Active Mode
How do I mute in-app notifications with an agent status change?
Written by Grzegorz Kacperski
Snooze chat conversations
You might have wondered what is that moon icon in your conversation window for? In this short article we will explain the Snooze mode's features.
Written by Łukasz Guc
"Conversations" are "Inbox" now - what’s new?
Get an overview of the most important changes in the User.com chat panel.
Written by Marzena Wojnowska
How to connect Inbox with Messenger
From this short guide you'll learn how to quickly integrate your User.com account with Messenger.
Written by Alex Nowak
AI Chat introduction
Written by Greg Warzecha
Conversations assignment
How to automate the assignment of a conversation when changing its status, regardless of the number of conversations assigned to a given user.
Written by Grzegorz Kacperski